All Suites include:
Multi- level rooms with French doors and windows
Private patios accessible 24 hours per day
Air quality systems, litter pans are outside
Attention to all cats, no extra charges
Unlimited catnip from our organic garden
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Multifamily (max 4)
What do I bring?
Bring food if your cat is on a special diet. The food we provide is Royal Canin from the vet. We also have an assortment of Fancy Feast and other wet foods.
Litter and litter pans are provided. We use non-clumping litter and disposable litter pans.
Beds are provided, but some people like to bring a blanket along. We have blankets and heating pads available. Simply contact Ms. White, the Executive Mousekeeper.
Do the cats get human contact and attention?
Yes! All Club Cat personnel are lifelong cat lovers. Every cat is different and we enjoy getting to know each one. The shyer cats take a bit more time and we never pressure them. They let us know when they want some attention and we happily oblige!
What sorts of activities are available?
We have a Director of Entertainment, his name is Mr. Tuffie. He performs Aboriginal Hunting displays with the local wildlife, primarily rodents. Occasionally he will do his native dance with snakes or other small mammals. Movies are shown in the OmniCat Theatre, located in the lobby of the Oasis.
Do the cats have patios and are they shared?
The cats each have their own patio, available to them 24 hours per day. Being nocturnal creatures they tend to be out on the patios at night. They particularly love dawn when the birds rise. Sprinkling catnip at midnight is one of the most coveted duties with the staff.
Can I bring toys and things that have my “scent” on them?
Ideally, keep the favourite toy at home. They can be lost through the lattice or coveted by other cats.
That toy is your cats favourite in its home territory with you. While dogs are scent oriented, cats are less so. Territory is a cats’ focus. The cat doesn’t have the same expectations in a new territory. We have an assortment of toys for the cats also.
Which vaccinations are required?
In the majority of cases, your cat should have up to date vaccinations. There are some exceptions for older cats or cats with other health issues. In those circumstances, we will accept your veterinarian’s advice. Please advise your veterinarian that at Club Cat the cats do not share food, water or litter pans. There are no common areas or shared patios. If you have an elderly unvaccinated cat, the cat would be assigned a room with only one neighbour and that neighbour would be a fully vaccinated cat to minimize any risks.
Does my cat need to be on Flea Control?
Flea season starts as early as March and ends with the first fall frost. We do treat the premises and if your cat is not normally on flea treatment we can do a onetime treatment that will last for a month. There is a small charge of $15 for that.
Are the buildings heated and air conditioned?
The buildings are heated in the winter and in extreme summer weather we have air conditioning. The need for air conditioning is rare, as we all know cats love the heat.
Are there limited times for pick up and drop off? What are the hours?
We are very flexible on times, and are open every day. We understand the travel is unpredictable and that you want your cat home with you. You will be asked for a general idea of your timing and it is nice to receive a text if that timing varies drastically.
What is Diplocat Service?
We are pleased to offer luxury transportation services in a vehicle suitable to your cat’s importance.
We have a stretch Limousine that transports your feline to and from the hotel in luxury. There is a small charge for this service.
What if my cat needs medication?
We can give pills, thyroid cream in ears, or additives to food such as lactulose. We do not accept diabetics, stress makes them particularly difficult to care for and better candidates for staying at home with a house sitter. In the unlikely event your cat falls ill; we will take the cat to your vet if possible or our vet if it is urgent
My two cats don’t always get along, what if they fight?
Depending on the time of year and occupancy, we can provide side by side rooms at no extra charge.
How much of a deposit do I need?
You will be asked for a deposit if you are a new guest or if it is long term boarding situation.
What is your Cancellation Policy?
There is no fee for cancellations or arriving home early.
Does the litterbox sit in the room with my cat? What kind of litter do you use?
The litter pan is on the patio which the cat has access to at all times. Keeping a litter pan on the floor of the interior area means that the cat is sitting right above it and the air quality suffers. If it is your cats‘
first visit, we can put a litter pan inside until we know that the cat is accessing the patio.
We have all litters available if your cat is used to something else.
Should I bring my cat in a carrier?
Please bring your cat in a carrier. The most docile cat can get spooked in a new situation. We can store it for you if you like.
Prior to using your carrier, we have the following suggestions.
1, If you have taken your cat to the vet in it, wash it and any fabrics you have in it. You don’t want any scents from the vet etc. to spook kitty.
2. Check all the bolts and clips. If your carrier has plastic connectors, consider adding zap straps through the holes to secure it.
3. If you bought a small carrier when your cat was a kitten, consider getting a larger one. Too many treats will do that!
OK, I have a carrier but I can’t get the cat in!?
This is a longer answer because of the number of variables. There are many highly entertaining videos of this on uTube. You may want to film your attempts for your social media. Cajoling, catnip, treats, these rarely work as cats do not generally eat when they are anxious or uncertain.
Club Cat Signature Method - Jack (cat) in the Box Method
Stand carrier on end with door open.
Pick up cat, use one hand under the tail, bottom and back legs, the other to support cats’ upper body.
Drop the cat into the carrier, keeping your hand on the bottom end until the cat is almost fully in.
Remove your hand and close the door. By the time the cat figures out what is happening, the strongest parts of their anatomy are already confined.
Front loader, plastic door, plastic clips
Consider adding zap straps through the holes to secure it. These are best for the most docile feline and infrequent use.
Watch for wear and tear on the top loading mechanism. With the handle being on the top door, the clips can weaken over time, particularly if you cat has gained a few pounds.
With 2 doors, it doubles the escape routes for the Houdini. The fearful cat feels too exposed and a blanket or towel on top will help.
Soft sided carriers
Nice but if you have a really upset of aggressive cat, these can be ripped and zippers can be opened.
These are generally single use; a really upset cat can claw right through them. The second problem is that water and urine can soak through them and they collapse.
Types of cats and their response to being put in the carrier
This one goes in quietly, spins around and is out before you can close the door. Now you have to find this cat and try again.
The cat goes into the carrier – except for the tail. If you happen to close the door on the tail, your cat will never forget it!
This cat will spread all 4 legs out and is very difficult to handle. You will release one paw, then other one comes up, then the back leg goes over the head and clings to metal door. This will result in the human being scratched and possibly starring in a viral video
This cat hides the minute the carrier or the suitcase comes out, or goes to a hiding spot you didn’t even know existed. If your cat has gone out and you are trying to get him to come in, simply do exactly what you would normally be doing. Turn on the TV, make a coffee or cup of tea, take your shoes off, make some toast, turn on the shower etc. Close off all rooms that have a lot of places they can hide. Bedrooms, basements, closets etc. are a hassle to get cats out of. Cats are leery of change so act normally. When they head back in, ignore them for a bit and then nab them. If you have to make a flight, ferry etc. we are willing to go to your home and retrieve the little troublemaker. Ideally bring your cat the night before to save all of you some stress.
Why doesn’t my cat want to get in its carrier and leave the hotel?
No one wants to leave a great vacation! Seriously though, it is simply because cats don’t like change.
When the cat returns from vacation
Your cat is likely to run around checking the house over, securing their territory. Checking to see that you haven’t added a kitten or convincing you that they are starving is pretty common.
We answer every e-mail! If you have not received a response from us within 12 hours, please check your junk/spam folder and then call us at (604) 541-3615 or send us a second e-mail.